False information regarding DSL Upgrade

I contacted Telkom to upgrade my line from 4MBPS to 10MBPS on Wednesday 3 October 2018 and spoke to Dumiso ********** It was confirmed that my area gets 10mbps line speed so i upgraded and got a purchase order ref which i have. YEY... NO. My line started to give me problems on Tuesday round about 18:00 and i phoned the support line 10210. After about 45mins of struggling i was informed that maintenance were being done on the area. While on the line i asked the lady to confirm my line speed and if upgrade was successful. She confirmed that my line is now 10MBPS :) On Wednesday when i got back from work my line was still down. This is now 24HRS later. I phoned them again and was told no my line is actually 4MBPS... WHAT.... i was so upset. Being told 2 difference things. After re-configuring my router we had internet again for God knows how long maybe 2hrs then down again. This morning(Thursday) it was still down. The lady i spoke to said i must phone sales which i did and was told that even though i do not actually qualify for 10Meg speed because my house is to far from the exchange, Telkom already loaded the data onto my line. So my line speed cannot handle this amount of data and that's why it keeps on crashing. I have to pay for the DAYS i didn't have Internet................ I was advised to downgrade the 10MBPS data back to 4MBPS which her couldn't do because their system was down... this was at 08:20 really now the day just started. Xolisa asked me to phone sales back in 2hours which i did and guess what.... System still down.

No one cares that my internet is down. i work from home two days a week and was unable to. Meaning i loose money but who care i must just phone back in 2hours.

i would not recommend Telkom to any one. Bad service.