False information provided from staff

On Friday the 18th of August 2017

I spoke to a lady from the Telkom call centre. I advised that my screen got damaged and I asked if they will repair it for me. She responded and advised that I should take the phone into the Telkom branch in Southgate and they will repair it. The Lady's name is Roxanne. When I got to the store the guy who books the phones in for repairs advised that it will cost me. I advised him that I spoke to a consultant and that she advised me to bring it in. He said they going to charge me

The reason for me writing this review is because I feel that Telkom staff don't know what they talking about. I had to get my phone fixed by Paying a R1000.00. They need more training on the product that they provide. I am really disgusted with Telkom. I will never recommend anybody to Telkom. Even the service they provide in store is very poor.

Telkom sucks big time. I am a very unhappy client. we still having problem with porting a number and all they advised is that it is sent to their back office. I would like for them to reimburse my money because their consultant advised that it will be repaired when I take it to the store