False information on credit bureau

I was a victim of ***** and someone took a Telkom contract using my details. I went to Telkom reported that I have never had a contract with them, followed the process and it was resolved.

I asked the representative who was in charge of my case ( was naive of me to not take his details and keep all records) what will happen to the details on the credit bureau side and he assured me that it will be like I never opened an account; which is true.

To my surprise when I saw my latest credit report there is 2 things that decreased my credit score 1. Shows missed payments on the Telkom account, even though it's closed but also shows the missed payments which lenders will see. 2. Telkom also appears on the list of creditors who enquired my status and that also affect me score negatively.

All I want from Telkom is to either remove the account completely from credit bureau or update the months missed to up to date.