False Information/ Missleading

I have a contract with Telkom and my phone got ****** in June, I then went to the Fourways mall Telkom to get options of how an early upgrade will work they advised me that I qualify to do an early upgrade but they did not have the phone so they referred me to Fourways Crossing, Where I was also advised of the options I have to get a new phone. The sales guy who sold me the phone told me I would need to pay for the IPhone 6s till October And it will only be R500 on top of the amount for the new phone, he gave me account details to pay first before I get the phone, it was late so he then gave me the phone and I paid the first R500 on the 28th (next day) This month I get my invoice and the R500 is still included in my invoice where I’m only supposed to be paying for the new phone, As I always have been to make sure when the last installment is, I called Telkom spoke to a consultant and she said she says the error and will open a case and I will receive an email with the update invoice once it was sorted, 3 weeks later nothing has come to my emails I call Telkom again and now they are telling me that I will have to pay till January.

From the time I queried about the “early upgrade” no one seems to understand what was going on and now I’m being told different informs from when I took out the plan... All the consultants even the supervisor did not seem sure of what they where talking about.

I am very unhappy and if Telkom can’t fix this error I will cancel my contact and take my business else and thy better stop debiting my account.