False information given during advertising.
<p>Calling the call centre you hear (while on hold) to check the web site for the latest specials.</p> <p>This sounds like a good idea as 1 of my contracts are due for upgrade.</p> <p>Saw that they have the Huawei P9 Lite with a 32GB memory stick for R199 p/m - exactly what my daughter wants for her upgrade, only to be told that that was last month's deal...</p> <p>This happened on 2016/12/22. How can it be that their web site is not updated if things change the beginning of the month.</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Apologies recieved, but the same deal is still on the web site: https://secure.telkom.co.za/today/shop/personal/device/huawei-p9-lite-sandisk-ultra-dual-usb-drive-30-32gb-gold/
My Telkom account nr is: ********** 02.
Apologies recieved, but the same deal is still on the web site: https://secure.telkom.co.za/today/shop/personal/device/huawei-p9-lite-sandisk-ultra-dual-usb-drive-30-32gb-gold/
My Telkom account nr is: ********** 02.
Good Day
Hope the correspondence finds you well and compliments of the new year.
In relation to your inquiry , our sincere apologies for the negative customer experience. Please apply online or select the deal and the option to be called back ,our sales support team will follow on once they receive your application or prompt for a call-back.
Kind Regards
Telkom Social Media Team
Best regards,
Good Day
Hope the correspondence finds you well and compliments of the new year.
In relation to your inquiry , our sincere apologies for the negative customer experience. Please apply online or select the deal and the option to be called back ,our sales support team will follow on once they receive your application or prompt for a call-back.
Kind Regards
Telkom Social Media Team
Best regards,
I have already taken out the upgrade, so there will be issues if I phone to do another upgrade on the number.
I have done as requested - awaiting call-back.
I have already taken out the upgrade, so there will be issues if I phone to do another upgrade on the number.
I have done as requested - awaiting call-back.
I have done the call-back option on 5 January and still wait for that call - PATHETIC to say the least!!!!!!!
How do you get clients to stay if you cannot even call the ones that offer you business on a plate???
I have done the call-back option on 5 January and still wait for that call - PATHETIC to say the least!!!!!!!
How do you get clients to stay if you cannot even call the ones that offer you business on a plate???