False information from Call center, multiple times.

<p>I have 2 services currently with Telkom, Uncapped home LTE and a cell phone contact.</p> <p>My debit order bounced(insufficient funds) on the 2nd of May 2017. I called in and spoke to an agent as I did not want my services cut, I wanted to make a payment plan, I was advised by the agent that I could pay at the end of May and my services would not get cut as only If I did not pay 2 months in a row I would be cut off. I was very impressed by Telkom as I was expecting the agent tell me pay up or be cut immediately.. All went well until part of my service (Uncapped LTE) got cut off 18th of May 2017. I called in and was told that due to none payment my service was cut. I explained to the agent that I was incorrectly advised in the first place, why didn’t the first agent inform me that I will get cut if payment is not made. The agent refused to listen to my side of the Story and kept going on about Telkom’s procedures and policies and kept telling me that there is nothing they can do. I requested that she log a request for me, I wanted the first call pulled up and listed to by a manager. I also then requested to speak to a manager. I was told that the managers are busy on escalations and that I should hold. I held on for an hour when, the call was dropped by Telkom around an hour of holding.</p> <p> </p> <p>Monday 22nd of May 2017. The agent I spoke to informed me that there was nothing logged about a call being listened too, again they said they cannot do anything even if they listened to the call, all they can do is log it again.</p> <p> </p> <p>Tuesday 23rd of May 2017, I called and spoke to an agent, requesting my services be reinstated and this was not my fault. I was incorrectly advised, the agents are not getting a manager to listen to my call. They again tell me there is nothing they can do.</p> <p> </p> <p>Wednesday 24th of May 2017. My cell phone service gets cut. I call and am told that I need to make payment in order for my services to be reinstated. The amount they give me was R1154. I immediately make the payment, I did a pay and clear now.</p> <p> </p> <p>Thursday 25th of May I call in to see if they received the payment. They ask me how much was paid, I tell them R1154. They then tell me its short. I needed to pay R1154 which was the outstanding amount plus R200.80 for the bounced debit order. I then immediately do the payment, I transfer extra just in case they gave me the incorrect amount again. Later that evening Telkom debits me for the full month of April and for May plus debit order fees. Total of R2507.</p> <p>Now I’ve paid them in full plus they’ve debited me for the same amounts. I don’t care about the debit as I can always get refunded for this.</p> <p>My whole objective is to get my services reconnected immediately and I keep getting incorrect information from Telkom, at the end of the day I suffer and not anyone at Telkom.</p> <p> </p> <p>Friday 26th of May, I call in to see if the 2 amounts Transfers/debits are reflecting. Only one transfer is reflecting, the amount for R1154. Now I have to sit with an extra 2 days waiting for the R250 I transferred to reflect. Again not my faulty but I have to suffer.</p> <p> </p> <p>I need someone from Telkom to contact me with a solution and I want the agents that incorrectly advised to be to held liable.</p> <p> </p> <p>Account no ********** 72</p> <p>Financial Account Number ( ********** 01 )</p>