1 reviews | Active since Sept 2016

20 Sept 2016, 11:47

False information and pathetic service

<p> A consultant from telkom mondo called me on a friend's phone offering a cell phone deal.i was asked if I use more data or airtime.i responded by saying data. The consultant told me that he has a great package which comes with 10g data and free minutes and that I can use that phone as a mobile Hotspot once my own data is depleted. I agreed to take this deal..after giving my banking details I get a copy of the contract stating 10g of WiFi. I called in and asked for it to be immediately cancelled. It has not been cancelled and nothing has been done yet I call everyday! Please sort this issue out asap or I will cancel all my contracts with telkom due to false information and pathetic service!!!!</p>

0
Replies (2)
Telkom
Telkom's reply22 Sept 2016, 11:57
Official

Hi,

Thank you for taking our call.

We will make sure the Sale Team assist accordingly & feedback will follow from them.

Kind regards

William

Telkom Social Media Team

's update28 Sept 2016, 16:35
Reviewer Update

6 days later and call has not been returned!!! Why am I even surprised!