False information

<p>I received an email on 29 July 2016 offering me 40GB boltspeed fibre at R549 per month for 12 months. I was called afterwards and told it would be R575 per month. I asked why it was more (listen to supposedly recorded message!) and was told that would include the landline service free calling after hours. The installation was done on 24 August. I received my bill this afternoon and now the amount is R655???? All of a sudden VAT added which was nowhere mentioned??? If I asked why R575 was more than R R549 what would make you think I was willing to pay R655?? For all I care you can come and take out your installation because I was under the false impression that it would cost me R157 more than before and now it is R237 per month extra?? I would NEVER have had it done if I had known the cost would be this much! NOWHERE on the first email was said that the amount excluded VAT or that VAT will be added and NO-ONE informed me telephonically that VAT should be added. I was brought under a false impression and I am furious!!</p>