False Information!!!

Something that is really frustrating, I kept checking my upgrade date on *180#, which even now says 24/06/2022. Excited to upgrade, I rush off too a Telkom mobile near me, choose my phone and get to the counter, and I am then told, that my contract is only available for update on the 26/06/2022, and that I oukd have to pay a penalty of R400+ if I upgraded today. This is rather frustrating as I rushed on over after work, and may I add, petrol is not cheap!!! Also, I came I to store a mo th ago, and the person assisting me confirmed the date of my upgrade, so why now am I told otherwise. Wake up Telkom, I'm so frustrated!!! Please provide your customer with correct information!!!