BP
Bethel P

1 reviews | Active since Dec 2015

07 Dec 2015, 17:05

False information

My Telkom mobile contract of 2 years was ending on the 12/10/15 it was for a S4 mini on a smart plan 100. The plan consists of 5gig data, 100 talk time minutes, 150mb all time network and 10100 wifi which cost R269. I went to the Gallaria mall Telkom to fill in a cancellation form. I got a call 2 weeks later from Telkom and a guy called Moosa spoke to me convincing me to stay with Telkom & this time il only pay for the data and minutes since my device is already paid up. He said i stil get my same data amount and voice minutes for ONLY R99!! I WAS SHOCKED & asked him to repeat himself. I then agreed to it. He said because im a loyal customer he will throw in 30 voice minutes free for 6months since im staying with telkom. So end of October came and i paid R99 but end of November i was billed R931 & received another bill for November for R725 . When i called call centre they said my contract ended and im paying full price for data now. I told them Moosa called me and stated il only pay R99 , they said they got no record of that. I then spoke to Norma from the chat dept she said Moosa didn't say R99. I told her listen to the voice calls. Until now no call from telkom. Now what??<br>

0
Replies (1)
Telkom
Telkom's reply07 Dec 2015, 18:31
Official
Hello BethelP,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM175735.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,