False information

Good day

I do not understand under any circumstances that I owe telkom money.

This is absolutely unexpectable. How is it possible that I owe telkom R1222. 00 I was informed that the account will only be activated and I will only start paying telkom then installation is done and when I activate my simcard!!!!! Witch has not happened as far!!!! I have not even received the sim card that was promised to be delivered months ago. Telkom cept sending the sim card to my home address and I told them many times that I am at work during the day!!!! Witch is not difficult to understand. The delivery man shounted at me and a cleaner of a house (not my cleaner) multiple times and also slamed the phone in my ear. As if it is my fault that telkom sent the sim card to my house and not my work address. I called telkom again and tod them to send it to my work. They said it's not a problem and said it will be delivered by tomorrow. It was not!!! And again said tomorrow. It was not!!! Well I'm still waiting l last heard from them 30 August. I am very unhappy about this situation and will not be paying the outstanding amount witch I recently received. I do not even know for what the outstanding amount is!!! Also on the day of opening the account they told me it's a special, I pay no installation fee and also no cost for the sim or system. I was told that I do not pay any extra fees. I only pay R850 per month. Witch includes everything. 20mps uncapped wifi.

So how is all of this money now all of a sudden on my account?????

Clearly your sales agent spoke untrue fully and did not follow the right steps I will not exsept this under any circumstances. I have not even started to use your facilities but already I am completely and utter unsatisfied.

I have not even received my contract!!!!!!!!!!!

According to the contract I am suppose to owe telkom R850 pm after I have activated my account (sim card) after installation. Witch was not done!!!!!!

And clearly telkom are much more expensive that others networks and want to charge me now for thing I did not know off. Or gave concent for!!

Also vuma tel dug a long Big hole and just left it as is!!!!

I will also cancel insolation until the problem have been resolved. Witch I know I am in my rights!

Please help me as soon as possible as it is not my mistake.

Regards ME Coetzee

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