False information

On 20 March 2015 we lodged an order for adsl to be installed at our house. Our package included uncapped, 2mb line with free installation. We corresponded with Tabiso Cumaio in this regard. We were informed that we would need to purchase our own modem as it is not included. We provided the information as requested and made enquiries as to when installation will take place. Today we went to the Telkom shop to purchase the modem and was informed that no order has been placed. We proceeded to lodge an order at the Telkom shop, as no order was lodged within the past 2 weeks. One of our first questions was in relation to installation and we were informed it is free installation. After signing the documents were we informed that installation is free because it is self installation. I informed the lady that she led us to believe that a technician will make the necessary installation. For a further R800 we could get someone to come to our house to make the necessary installation. This is really unexceptable as there is clearly a difference between self installation and free installation. Also how can it take more than 2 weeks to place an order?