False imformation inability to provide service

<p>While in Knysner 2015 I bought a 4G router from Telkom so I could increase my Internet speed. I bought the fastest router with a 5 GIG package. There were ad’s on the Telkom shop window and in the Telkom book advertising LTE 4 G. At no time did the staff tell me 4G was not available in Knysner –I only discovered this when I could only connect to 3G and the speeds were STILL slow .. I complained to Telkom shop and a fault was logged –despite this the speeds were still slow after the Telkom service called and changed some settings…</p> <p>On my return to Johannesburg 2016 I now get 4G but speeds remain abysmally slow no matter what area im in—nothing near the advertised speeds. I have been to the Telkom shop where the guy there again changed some settings. I received a fault number but to date NO ONE has called or tried to sort out Telkoms problems. An email was sent from the Tel;kom shop in this regard , despite this NO ONE BOTHERED TO CALL. A SECOND email to Telkom from the shop also failed to get any response.</p> <p>I have been supp**** a product that does not work as advertised and never has. I therefore want all my money returned and the contract cancelled immediately as Telkom have not been able to supply me with the advertised speeds or service. It seems Telkom is happy to take the money but do not supply the service or back up.</p> <p>I have bought a data package from Vodacom and now use my cell phone as a router and it works perfect.</p> <p>Attached find a portion of 688 mostly complaints about Telkom service-</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Francois Swart I requested my Landline ********** to be cancelled end of March for end of April. I phoned and followed up to see and documentation was received.1 June I get a bill from you guys for the lndline. I phone your billing department to request that the la...See More</p> <p>Like</p> <p>· Reply ·</p> <p>1</p> <p>· June 27 at 2:00pm</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Tessa Bosch None of these offers count for anything if there are not enough technicians - my neighbour lost her land line over 3 weeks ago and we are still waiting for a technician....but she got her telephone bill.....</p> <p>Like</p> <p>· Reply · June 27 at 4:42pm</p> <p> </p> <p> </p> <p>Filo Lisa Di Leo Telkom does not answer the 10210 nor 10213 numbers...for more than a week I cannot get throught to anybody on these numbers. they delivered my LTE pack, sim dont seem to be registered. The helplin e 081180 cannot help you until the sim is registered. t...See More</p> <p>Like</p> <p>· Reply · June 27 at 5:29pm</p> <p> </p> <p> </p> <p>Telkom Hi Filo, please inbox us your ID and contact number so we can check on the system. ^JM</p> <p>Like</p> <p>· Reply · June 27 at 10:31pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Henry Zeiler And I am still on hold with Telkom helpline. They just do not come back. Two weeks without service and I am up to date. Proof was submitted but the billing department can not help. Bye bye Telkom!!!! Hello Vodacom!!! Should never have left them. Not even the IT guys come back. Nor Sipho Maseko or Jabulani Albert Mabuza.</p> <p>Like</p> <p>· Reply · June 27 at 6:01pm</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Alzanua De Klerk I need progress on my fault still waiting</p> <p> </p> <p>Error! Unknown switch argument.</p> <p> </p> <p>Like</p> <p>· Reply · June 27 at 7:29pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Debbie Cohen I got uncapped Telkom lte. It hasn't worked since the day I got it. Does anyone know where one can complain to</p> <p>Like</p> <p>· Reply · June 27 at 8:39pm</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Debbie Cohen They haven't even bothered to come install my aerial</p> <p>Like</p> <p>· Reply · June 27 at 8:41pm</p> <p> </p> <p> </p> <p>View 2 more replies</p> <p> </p> <p>Telkom Debbie Cohen ,we will check the inbox and revert back.^NG</p> <p>Like</p> <p>· Reply · June 28 at 8:05am</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Maydene Ranaka Is telkom planning on getting coverage in Capricorn Muizenberg any time soon</p> <p>Like</p> <p>· Reply · June 27 at 9:27pm</p> <p> </p> <p> </p> <p>Telkom Hi Donovan . Sorry for the inconvenience. please inbox us the affected no. contact details and brief description of the query, so that we can get our team to assist. Thank you.^ID</p> <p>Like</p> <p>· Reply · June 27 at 9:34pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>George Leach Telkom seen that your current June special has caused so much problems, what special do you plan for July 2016? I Would like to see if you complaints for July will be more than June, or are you going to surprise South Africans and show a drastic turn around in service delivery?</p> <p>Like</p> <p>· Reply · June 27 at 9:44pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Pieter Coetsee Think again before taking telkoms deal</p> <p> </p> <p>Error! Unknown switch argument.</p> <p> </p> <p>Like</p> <p>· Reply ·</p> <p>2</p> <p>· June 27 at 9:44pm</p> <p> </p> <p> </p> <p>View 2 more replies</p> <p> </p> <p>Telkom Hi Pieter, our Technical Team are working on your slow access and feedback will follow. ^JM</p> <p>Like</p> <p>· Reply · June 28 at 5:06am</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Chantal Crouch So the fact that you ask people to inbox you is because you'd like to pretend you're responding when all you're doing is buying time and removing the complaints off your page. I sent you all my info as requested and have not heard a thing. You're a bun...See More</p> <p>Like</p> <p>· Reply ·</p> <p>2</p> <p>· June 27 at 9:55pm</p> <p> </p> <p> </p> <p>View previous replies</p> <p> </p> <p>Telkom Hi Chantal, kindly we have been trying to contact you however your contact number goes straight to voicemail. ^GS</p> <p>Like</p> <p>· Reply · June 28 at 11:50am</p> <p> </p> <p> </p> <p>View more replies</p> <p>Error! Unknown switch argument.</p> <p>Tessa Bosch Fault reference numb er 164CWK030616 - still no technician...the last 5 numbers indicate the date the fault was reported.... soon it will be a month.</p> <p>Like</p> <p>· Reply · June 27 at 11:24pm</p> <p> </p> <p> </p> <p>Telkom Hi Tessa, the fault is in progress, our fixed line tech will make contact with new updates. ^JM</p> <p>Like</p> <p>· Reply · June 28 at 5:37am</p> <p> </p> <p> </p> <p>Telkom Hi Alzanua . Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^ID</p> <p>Like</p> <p>· Reply · June 27 at 11:41pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Renaldo Vilonel Still didn't get an answer for if i want to cancel lte and go back to adsl...</p> <p>Like</p> <p>· Reply · June 27 at 11:46pm · Edited</p> <p> </p> <p> </p> <p>Telkom Hi Renaldo, note that LTE and ADSL run on two different systems. Cancelling the LTE contract is allowed but there will be early cancellation charges. ^JM</p> <p>Like</p> <p>· Reply · June 28 at 5:43am</p> <p> </p> <p> </p> <p>View more replies</p> <p>Error! Unknown switch argument.</p> <p>Ryan James Noble Delivering false promises at this hour, atleast telkom committed to something</p> <p>Like</p> <p>· Reply · June 28 at 12:03am</p> <p> </p> <p> </p> <p>View previous replies</p> <p> </p> <p>Telkom Ryan James Noble Hi, we apologize for the inconvenience caused. We will get our team to follow up on this query for you. ^MJ1</p> <p>Like</p> <p>· Reply · June 28 at 5:17pm</p> <p> </p> <p> </p> <p>View more replies</p> <p>Error! Unknown switch argument.</p> <p>Martin Barnard I ordered this more than 3 weeks ago... would have been delivered 5-8 days.... cant get through to them, no internet.... |USELESS, and then do not call back</p> <p>Like</p> <p>· Reply · June 28 at 6:09am</p> <p> </p> <p> </p> <p>View previous replies</p> <p> </p> <p>Telkom please inbox your order number, ID number and contact details.Our team will investigate and advise.^BD</p> <p>Like</p> <p>· Reply · June 28 at 9:57am</p> <p> </p> <p> </p> <p>View more replies</p> <p> </p> <p>Carol- Ann Eckstein At what point do you stop been sorry and do something constructive. Fix our problems</p> <p>Like</p> <p>· Reply ·</p> <p>1</p> <p>· June 28 at 6:58am</p> <p> </p> <p> </p> <p>Telkom Hi, your fault is in and with our dispatch team to arrange technician. Escalation has been send for attention. ^HR</p> <p>Like</p> <p>· Reply · June 28 at 8:15am</p> <p> </p> <p> </p> <p>Filo Lisa Di Leo **** deal?</p> <p>Like</p> <p>· Reply · June 28 at 7:15am</p> <p> </p> <p> </p> <p>2 Replies</p> <p> </p> <p> </p> <p>Telkom Thank you for the details, our team will follow up & inform of findings. ^GT</p> <p>Like</p> <p>· Reply · June 28 at 7:40am</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers Leave all of this nonsense facebook Telkom and go to gateway Telkom, I got the best service ever, friendly people, good technicians available there and don't worry about the long ques, you get helped quick.</p> <p>Like</p> <p>· Reply · June 28 at 8:16am</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers ... Don't go to witbank Telkom, worst ever</p> <p>Like</p> <p>· Reply ·</p> <p>2</p> <p>· June 28 at 8:16am</p> <p> </p> <p> </p> <p>2 Replies</p> <p> </p> <p> </p> <p>Coenraad Fourie Agreed, Witbank can sell you stuff but there is no service.</p> <p>Like</p> <p>· Reply ·</p> <p>1</p> <p>· June 28 at 9:30am</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Cole Andrew Balaam can we change from the 100 gig capped at R1000.00 per month to the uncapped at R800.00?</p> <p>Like</p> <p>· Reply · June 28 at 9:35am</p> <p> </p> <p> </p> <p>Telkom Hi, it depends on factors that can be explained by the Upgrade Department. We have requested them for further assistance from them. Feedback will follow. ^WL</p> <p>Like</p> <p>· Reply · June 28 at 12:10pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>James-Sharon Swift so we inboxed Telkom as asked....and stil NO FEEDBAC****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Like</p> <p>· Reply · June 28 at 11:07am</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p> </p> <p>Telkom Hi, we apologize for delay. We have requested status update^MJ1</p> <p>Like</p> <p>· Reply · June 28 at 2:26pm</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers Ha ha here is that guy again, I swear Theo, our Municipal Manager works for Telkom as well</p> <p>Like</p> <p>· Reply · June 28 at 2:42pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Hannelore Olivier Telkom, I have still not been contacted.I have sent your online sales agent, Nonkonzo Nyaba at email ********** 6 emails as from last week, also asking her why she is not responding to my many emails. I have not received a single reply from her, this is really very rude and ***********. would you please just ask her to contact me, as she is the one who registered me on the wrong contract.</p> <p>Like</p> <p>· Reply · June 28 at 2:43pm</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers Yada Yada do yourself a favor go to kzn gateway shop, see how Telkom should function</p> <p>Like</p> <p>· Reply · June 28 at 2:45pm</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers Look at the que and we were helped in 5min,and very professional</p> <p> </p> <p> </p> <p> </p> <p>Like</p> <p>· Reply · June 28 at 2:46pm</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers</p> <p> </p> <p> </p> <p> </p> <p>Like</p> <p>· Reply · June 28 at 2:47pm</p> <p> </p> <p> </p> <p>Pierre-Jean de Villiers Can you see the money?</p> <p> </p> <p> </p> <p> </p> <p>Like</p> <p>· Reply · June 28 at 2:48pm</p> <p> </p> <p> </p> <p>2 Replies</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Nnamdi Kotu-Rammopo Thank you for resolving my slow internet issue. It did take long, but it's been resolved.</p> <p>Like</p> <p>· Reply · June 28 at 4:15pm</p> <p> </p> <p> </p> <p>Telkom Hi Nnamdi, thank you for taking time to provide us with feedback. Enjoy your day! ^JM</p> <p>Like</p> <p>· Reply · June 28 at 10:46pm</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Julie Steffers Telkom said they're going to give me extra airtime to make up for their mistake. Off course they cant put it in writing. They say the call was recorded. How wilk that help me?</p> <p>Like</p> <p>· Reply · June 28 at 6:35pm</p> <p> </p> <p> </p> <p>Telkom Hi.We are so sorry with that experience, we will lialise with our team and revert back with feedback.^ST</p> <p>Like</p> <p>· Reply · Yesterday at 4:33am</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Abrar Ahmed HI TELKOM JUST DROPPED TO SAY HI LIKE IT'S SO NORMAL NOW DAILY ROUTINE... AM SURE YOU ARE HAPPY NOW THAT YOUR CUSTOMERS ARE UNHAPPY... I JUST WISH TELKOM HAD COMPETITION I WOULD RUN THERE BUT TO FIND THAT THE LINE STAYS WITH YOU DOESN MATTER WERE YOU GO MAKES ME SICK</p> <p> </p> <p> </p> <p> </p> <p>Like</p> <p>· Reply · June 28 at 9:48pm · Edited</p> <p> </p> <p> </p> <p>View previous replies</p> <p> </p> <p>Telkom Hi, no problem. We will wait for your responds. ^HR</p> <p>Like</p> <p>· Reply · 19 hrs</p> <p> </p> <p> </p> <p>View more replies</p> <p>Error! Unknown switch argument.</p> <p>Rashid Zuberi My nmbr is ********** 629. As usual again speed dropped at 2mb from 4, but they will charge for 4mb. This is officially ******ing</p> <p>Like</p> <p>· Reply · 22 hrs</p> <p> </p> <p> </p> <p>Telkom Hi, we have reported the fault for the service. Fault ***. ^GE</p> <p>Like</p> <p>· Reply · 20 hrs</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Alzanua De Klerk Since im not able to use my telephone and Internet I'll also be unable to pay the account this month. Telkom have told me they'll be migrating me over to WCDMA. Same story for a month now. Follow up on your customers complaints!</p> <p>Like</p> <p>· Reply · 22 hrs</p> <p> </p> <p> </p> <p>2 Replies</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Stephen Webber Shoving 80+ adsl clients on to 1 card per card to maximize profits while severely degrading quality of service is not on. There should only be 12 users per card, this is what your own techs have told me. Illovo beach kingsburgh (4126) 4mbps over congested exchange needs to be upgraded. I will report my Telkom issue to ICASA now.</p> <p>Like</p> <p>· Reply · 20 hrs · Edited</p> <p> </p> <p> </p> <p>JamBlikke VisBlikke TELKOM... where does my help come from?<br /> <br /> A little something I could whip up in my spare time... since I can't watch any streams on my Telkom Uncapped LTE....See More</p> <p>Like</p> <p>· Reply ·</p> <p>1</p> <p>· 11 hrs</p> <p> </p> <p> </p> <p>1 Reply</p> <p> </p> <p> </p> <p>Telkom Hi.We are so sorry with that experience, we will lialise with our team and revert back with feedback.^ST</p> <p>Like</p> <p>· Reply · 10 hrs</p> <p> </p> <p>Error! Unknown switch argument.</p> <p>Ryan James Noble Whats it like being paid to lie at 10:30 pm?</p> <p>Like</p> <p>· Reply</p>