aS
arti S

1 reviews | Active since Sept 2009

27 Jul 2018, 12:14

False expectations and sales

In November 2017; when my LTE contract was at its end, Jason from telesales department called twice daily. I was going to terminate but he advised I could get double the data at the same premium or the same data at apt reduced amount. I was on a 20+20 do understood it would now be at 40+40 as per their current offer. I advised I did want or need a router . I renewed telephonically against good judgement and have exactly the same data af the same premium . Despite monthly complaints, there's been no resolution or adjustment . There customer department advised me take the issue up with sales. All I want now is a termination of their contract and they can keep their unused router which I didn't want . I'm tired of losing time and energy telephonically over misrepresented sales.

0
Replies (3)
Telkom
Telkom's reply29 Jul 2018, 10:46
Official

Good morning Arti

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply29 Jul 2018, 10:49
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

aS
arti S's update06 Aug 2018, 05:54
Reviewer Update
My account number : ********** 70 since I’ve had no feedback as yet . The same 40+40 deal is again on special but obviously it’s in Telkoms interest to charge R505 for 20+20 to existing customers and deny knowledge of their advertised sales when they tie them in 24 month contracts