1 reviews | Active since Sept 2009
False expectations and sales
In November 2017; when my LTE contract was at its end, Jason from telesales department called twice daily. I was going to terminate but he advised I could get double the data at the same premium or the same data at apt reduced amount. I was on a 20+20 do understood it would now be at 40+40 as per their current offer. I advised I did want or need a router . I renewed telephonically against good judgement and have exactly the same data af the same premium . Despite monthly complaints, there's been no resolution or adjustment . There customer department advised me take the issue up with sales. All I want now is a termination of their contract and they can keep their unused router which I didn't want . I'm tired of losing time and energy telephonically over misrepresented sales.
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Jawaad
Telkom Social Media Team
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Good morning Arti
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
