False Debiting

I recently did an online application for the p20 pro and the agent also offered me a modem to which i agreed a few days later received the modem and not the phone contacted Telkom was advised there was a mistake on their side they will send the phone, i requested that they cancel the whole order because this was unacceptable to which they advised that the order was canceled. at the end of the month they debited my account for R1500 for something that i do not have. contacted them waited approx, 45 mins before call could be taken then was advised by agent must send bank statement while she has me on hold how is that possible when i need to go the bank for it. This is not acceptable from Telkom, i did put a stop order on my account. please be careful when dealing with Telkom their agents have no idea what’s happening and besides you wait like 30mins to an hour before ur call is answered and when it is you still not satisfied.