pM
phethile M
1 reviews | Active since Oct 2016
25 Nov 2016, 15:23
FALSE DEBIT ORDER
<p>TELKOM HAS BEEN DEBITING MY ACCOUNT AND I DO NOT EVEN HAVE A CONTRACT WITH THEM, AFTER THE FIRST DEBIT ORDER IN OCTOBER I REPORTED THIS TO TELKOM CUSTOMER CARE AND THEY GAVE ME AN EMAIL ADRESS TO SEND DOCUMENTS TO OPEN A CASE AGAINST THIS, TODAY AGAIN I HAVE BEEN DEBITED, THIS MEANS NOTHING WAS DONE REGARDING MY MATTER, IM VERY DISSAPOINTED AND FEEL THAT I HAVE BEEN ****MED.</p> <p> </p> <p>I WOULD BE GLAD IF TELKOM MANGEMENT WOULD CONTACT ME OR EMAIL ME **********
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Replies (5)0
Replies (5)
Telkom's replyOfficial
25 Nov 2016, 20:07Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply25 Nov 2016, 20:07
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
08 Dec 2016, 13:50Hi phethy05,
We would like to assist you further, kindly email us the following documents to sent your query to our ***** Team.
certified copy of ID
Affidavit
3 months bank statement and proof of residence
please email them at: ***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 Dec 2016, 13:50
Official
Hi phethy05,
We would like to assist you further, kindly email us the following documents to sent your query to our ***** Team.
certified copy of ID
Affidavit
3 months bank statement and proof of residence
please email them at: ***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
12 Dec 2016, 14:14Good day Phethile,
Please note that we are still waiting for the above requested information so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply12 Dec 2016, 14:14
Official
Good day Phethile,
Please note that we are still waiting for the above requested information so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
pM
phethile M's updateReviewer Update
23 Dec 2016, 13:14I was not assisted get I have sent the relevant documents ********** as requested I don't know what to do now I'm really sick of these debit orders from you if possible can I request telkom management to contact me or do something about this before I engage my lawyers
pM
phethile M's update23 Dec 2016, 13:14
Reviewer Update
I was not assisted get I have sent the relevant documents ********** as requested I don't know what to do now I'm really sick of these debit orders from you if possible can I request telkom management to contact me or do something about this before I engage my lawyers
pM
phethile M's updateReviewer Update
25 Jan 2017, 05:03I have been debited again today and now I'm convinced telkom is a ******* i have been sending through my documents about 4 times now as instructed by telkom but I'm not getting any assistance instead money keeps going off my account...this is final I'm engaging my lawyers on this. I'm so sick of telkom and their bad service
pM
phethile M's update25 Jan 2017, 05:03
Reviewer Update
I have been debited again today and now I'm convinced telkom is a ******* i have been sending through my documents about 4 times now as instructed by telkom but I'm not getting any assistance instead money keeps going off my account...this is final I'm engaging my lawyers on this. I'm so sick of telkom and their bad service