TP
Tyrone P
1 reviews | Active since Oct 2012
05 Aug 2016, 08:12
False Coverage Map Information - Shocking Signal
<p>Was impressed by Telkom's cellphone package offerings. Switched on Tuesday after checking coverage map to ensure coverage at home and at the office. </p> <p> </p> <p>Once switch went live - It became clear that the coverage map is a complete lie - I have no coverage at the office even thou the coverage map ensures me that I am fully covered. At home I have a very low coverage 2-3 bars at most. TELKOM FALSELY REPRESENTS IT'S COVERAGE ON IT'S WEBSITE!!</p> <p> </p> <p>I reported issue on Facebook to Telkom and have received no support or follow up on the issue - I want a refund on expenses so I can move back to previous provider, at least with them I had coverage and didin't miss calls continously due to no signal. </p> <p> </p> <p>Shocking false advertising by Telkom!!! Loosing business due to being given false information via the Telkom website and store!! Totally Unacceptable!! </p>
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Replies (3)
Telkom's replyOfficial
05 Aug 2016, 09:51Hello Tyrone33
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply05 Aug 2016, 09:51
Official
Hello Tyrone33
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
TP
Tyrone P's updateReviewer Update
16 Aug 2016, 13:51Reported on 5th August, and still no progress other than a referrence number???
Have emailed and Telkom just don't bother coming back to you. Apparently it's easier to ignore a problem than actually doing something to fix it.
Will be switching away from Telkom and will never do this again.
TP
Tyrone P's update16 Aug 2016, 13:51
Reviewer Update
Reported on 5th August, and still no progress other than a referrence number???
Have emailed and Telkom just don't bother coming back to you. Apparently it's easier to ignore a problem than actually doing something to fix it.
Will be switching away from Telkom and will never do this again.
TP
Tyrone P's updateReviewer Update
23 Aug 2016, 11:18Good Day,
REF: Telkom Mobile Coverage Inquiry AI ********** / Case ********** 1
I haven't received any feedback on my issue after numerous assurances that this will be resolved. I am loosing clients as they are unable to get hold of me and end up with an excessive amount of missed calls.
Your urgent attention would be appreciated!
Thanks
TP
Tyrone P's update23 Aug 2016, 11:18
Reviewer Update
Good Day,
REF: Telkom Mobile Coverage Inquiry AI ********** / Case ********** 1
I haven't received any feedback on my issue after numerous assurances that this will be resolved. I am loosing clients as they are unable to get hold of me and end up with an excessive amount of missed calls.
Your urgent attention would be appreciated!
Thanks