False billing and legal action + Pathetic service!

Today (26/01/2022) I received a letter of demand from Telkom (dated 10/01/2022) on an account I canceled months ago. Although it took the letter 16 days to reach me, they clearly state I have 14 days to make payment, I called Telkom who advised that they cannot help me as they have handed me over to a debt collector. After holding for a few minutes for them to locate the contact details to these debt collectors, I contacted the debt collectors.

To my surprise, these guys have no idea who I am as they don't have me on their file. Advising that Telkom must have given me the wrong companies details.

I once again called Telkom and as always after holding the line for a very long time, I get through to someone and then my call gets transferred to a voice mail lite service of some MTN cellphone number. I once again called but this time decided to record my conversation. Once again, wait very long before someone answers and then gets transferred to a voice mail service. I waited a few minutes and then called again. But once again I was transferred to a voice mail service.

The best part is that during the authorizing process, the consultants request me to verify my cellphone number, meaning that they knew exactly how to contact me since they feel I owe them money, however they made no attempt to contact me.

They have this "New" WhatsApp service, which only allows you to buy products.