MM
Modishe M

1 reviews | Active since Jul 2017

15 Jul 2017, 01:48

False Billing

<p>Telkom has been incorrectly billing my account with their 10 mbps DSL data for the past four months.</p> <p>I have visited their stores, called numerous times on their customer care line and I have submitted cancellations forms to their email address ********** just to remove this error.</p> <p>I have just received my statement for 12 July 2017 and Telkom is still charging me for their high end data which I do not receive. Furthermore the infustructure in my area does not even support data of up to 3mbps.</p> <p>The telkom technical department (as a result of my numerous calls) confirmed that no data is sent by telkom to my line.</p> <p>This does not make sense!</p>

0
Replies (1)
Telkom
Telkom's reply17 Jul 2017, 14:22
Official

Hello Modishemotau

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team

Best regards,