1 reviews | Active since Jul 2016

18 Jul 2016, 09:26

False arrears/deductions

<p>Hey. I'm confused on how you guys debit me on the 15th. But I've sign of debit of the 1st of every month. On the 23 of June I renewed my contract to the s7 for R559. Now you guys. Told me the deduction for new contract will take affect the end of July. It's not evens end of july and a R1550 has been deducted on the 15th. Yes that's 23days later since I renewed my contract. Now im confused. And if I receive a debit again on the 1st of August. I'm really going to take legal action towards telkom. Coz if another R559 gets deducted on the 1st of August.... 38days later. Then ive actually paid you guys a R2109. Just using this phone for 38days. I promise you guys I'll end this contract. Because I already have 3 cases with you guys since October last year that's just been closed and never been resolved . And a case has also been open currently ref AI ********** . For an add on of R99 that I every month received a sms that I'm successfully subscribe to without my consent. If I get a reply telling me that ill received a reference no. Again you guys will get sued for false arrears. All for short.... I've been using this s7 now for 24days and been deducted R1550 .and I'm using the 50plan. I'm fed up with all this lies and deductions. IF I RECEIVE A REPLY OF GETTING ANOTHER REF NO. BELIEVE ME I WILL SUE YOU GUYS. NOW TEST ME WITH A REPLY . COZ THE MORE CASES YOU OPEN FOR ME. THE MORE THE BACKROOM CLOSE IT WITHOUT RESOLVING IT. So if you would kindly reply. Reply with a contact number from a position higher than your backroom. Coz surely they at the backroom need to be taken care of. Let's not waste each otherside time please. This October coming it'll will be a year of constantly struggling to solve this issue. And just this morning I got an sms that I'm in arrears for what?</p> <p>Case no. ********** 2</p> <p>Case no. ********** 4</p> <p>Case no. ********** 7</p>

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Replies (2)
Telkom
Telkom's reply18 Jul 2016, 09:33
Official

Good morning shabbirrie-bubblehead-de-jongh

Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's update18 Jul 2016, 09:43
Reviewer Update

If I'm still not satisfied with feedback I'm waiting on. I will have legal action against you guys