false advertisment

i app**** for a Telkom route in May from an Credico agent, the agent was corresponding to me via whatsapp, as i have all he whatsapp messages.

i was advised by the agent before i app**** that the first 3 months of lockdown is free as advertised on tv, Telkom had an ad on tv ( i asked him numerous times and he confirmed)

shortly after receiving the route, i received a bill for R1300, i queried this by the agent for more then 2 weeks and he just keeps saying he will get back to and he is discussing with this manager, at one point he even told me to pay the bill and he will pay me back end July.

i then contacted Credico and was told me contact Telkom, i contacted Telkom and was told to contact Credico as they have proof of this, i was send from Telkom to Credico for atleast 5 times and i still didnt get an answer, i also got hold of the supervisor at Credico, i have emailed Credico and up till today i received no answer, my bill is over R2k.

can someone please assist me forward.

regards