False advertisment

I app**** to move my Telkom line as it is advertised(in media and on accounts) the move is free of charge and you receive a free cordless phone.<br> The line was moved within a few days after I complained to a technician about the long wait, but I have not received the free phone, but I received a notice of billing commencement. I am thus been billed but cannot phone!!!!<br> It is hopeless to try and phone and even worse to visit a Telkom shop.