False advertising. POOR service and unauthorised billing and purchasing from telkom agents on mg contract

23 Nov i purchased 100gig night surfer data. To date it still doesnt work. Ive spent combined prob 3 days in total on the phone trying to resolve it. Log. ********** 2. I keep getting told they busing resolving issue and know what the problem is. This data expires on 23 dec. It has been 3 weeks and nothing. The call centre is pathetic and u wait 30 mins or more for them to answer. Managers dont call u back and when i eventually got a manager i spoke to 2 days priors email address. I got a return response saying he no longer works there. On 25 nov i called anout the 100gig issue and one of their telkom agents unauthorised went and increased my spend limit and bought 300 mins. I was billed R100 for this. I logged ********** 7 for this. The agent called me back later that evening apologising and said it will be reversed. Well 72 hours is well gone after bothe cases were logged and no feedback. They reversed to 300 mins yet today a debit order went off my account for the 300 mins. The debit order was returned as my bill is already paid. Who gave u the right to deduct from my account for something u did without my permissio . U will pay all my bank charges encoured.i want the head of ur complaints telephone no. Am i going to waif another 6 months before this post is attended to!