False advertising/ poor service

I renewed my contract and upgraded to the note 8 in January at the pavilion branch westville. The first time I approached them to upgrade was on the last day of December and the prorata amount was ridiculous being it only one day in the month left over. So I decided to go back the day after and the service advisor already had my order on the system just waiting for me to collect. Upon receiving the phone I was told I qualified for a wireless charger and there was currently no stock but my advisor will give me a call to collect it once it was in stock. I haven't received a call/message and its 5 months later. This is not the first time that telkom has done this. With my fiance's g4 there was also an issue regarding a memory card and cover that was supposed to be supp**** and the same nonsense was said. " no stock" I am sure Samsung or other brands will allocate the free goodies to the number of phones they send to each store? Wheres it going then? Certainly not to the customers. These phones are not just some cheapie thing we just take for free, we pay over and above retail value just for the installment payments so dont rob us.