False advertising /Poor poor service

<p>I recently saw an adverti*****t about a great WiFi July big deal for R299 which would be greatly beneficial for me as I'm always on Instagram, facebook, blogs etc.abd end up spending a lot on data a month .... 20July 2017 I went into store to enquire of which I was assisted by Ntsika who asked for documents to check if I qualify for the deal as he was running the check he told me I'm approved and he can start with registration as he was busy with it I asked him since I'm always on social networks should I not be home will ppl at home be able to have excess in reference to the bigger router and he said no of which I joked and they'll b strong , I need this more than them , I then asked him about the Ariel thingie of which he laughed at my description and I tld him I'm not techno savy so I dnt know these things I just need WiFi and explained its for better signal fr the mini router I even emphasized how this will benefit me wer I am, as I'm constantly running out of data after everything he asked me if I will be able to connect it and I told him I'll read manual or ask for assistance and left .... Excited and eager about my purchase I couldn't resist and opened it at work I was shocked to c the router thing with a two pin plug attached to it , my colleague then advised me that these diveses work together and are intended for office or home use and it is not a wifi router I can just travel with .... Dissapointed I headed home shocked and very angry. The following day I called their call centre and related my story of which the consultant advised that if I'm not happy with my purchase to go into store and tell them after opening the package I ddnt get a product I wanted and they will b able to cancell the contract or take another one I wanted ..... Relieved I called the store around 9:15am and was assisted by Musa who told me I cabt cancell as I went into store knowing what I wanted and this was not a case where I was approached by their sales Rep .... I then asked him if he is telling Telkom doesn't have the same policy and he said contact centre say wat they want just for the sake of being done .... I advised him that is unprofessional so I got him back to the issue that this device won't be beneficial to me as I'm hardly home and needed wifi /data where I am socially and he advised he can't cancell it even if I bought it in under 24hours , I explained how its unfair to have to proceed with a 24month contract for something that won't benefit me ...I asked to speak to the manager , he told me the manager will tell me the same thing , I insisted on getting a manager then he advised the manager won't b in today ....