False advertising or Pathetic Service ? Fiasco

I subscribed to Telkoms uncapped LTE service on 17th November and received an email to advise that my Bid was successful and that I would be contacted by a Telkom Agent. To date I have heard nothing despite complaining via various Telkom channels. My Telkom ADSL is so pathetic that I really need a solution fast. actually very fast. My ticket # is ***.<br> I complained on HelloPeter and got the following response.<br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM176569.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards,<br> Ilhaam<br> <br> .... So it seems the whole organisation is rotten. Th reason I need this so urgently is because my Telkom ADSL is so pathetic. I pay for 4mb and am luck if I get .5MB.<br> Please attend to that as well .... <br>