False advertising or pathetic service??

<p>On 6 July I app**** online for the Telkom Deal of the Month a Huawei E5573 wifi router with 5G date for R99 per month. I received a confirmation that my order had been requested and an agent would contact me to finalise.</p> <p> </p> <p>On 8 July at 10:42 I was contacted by Charity from Telkom who finalised the deal and explained that I would be debited in 48 hours and receive my router within 5-7 working days. I confirmed with her on the call that it was indeed the deal for R99 per month with 5G that I was signing up for.</p> <p> </p> <p>Everything happened as per what she said and I received my router on 15 July but then on Monday 18 July I received an e-mail stating that I am on the SmartInternet-500MB Deal. I queried this via the e-mail query option and Caroline Nkuna and Abbort Shiriza were very prompt with their responses asking for all my information then thats where the communication ended.</p> <p> It is now Friday and I have received no feedback on my query. I followed up but got no response.</p> <p> </p> <p>I want to know what game Telkom is playing here. Why advertise something for 5G then give me 500mb??????? And if it was an error why the silence now instead of rectifying it???</p> <p> </p> <p>I need somebody to contact me and fix this.</p>