False advertising on Contract Deals

IWe have signed up a contract with Telkom La Lucia on the 14December 2024 where there was a double deal and you get the Samsung Watch and Buds. We where advised to claim the Watch and Buds on the Samsung Memebers app and the stuff will be couriered to us.One claim went trough and the other didnt.We did contact the person who assisted us at the store name Tevin and he said he will have it sorted out and we need not to worry.Its now 15 January and we still have received any feedback.I even requested for the Samsung Regional Manager named Preston to assist and i did forward all the Ref numbers and still nothing has been sorted out.Was this a false ad just to sell the contract and now make the customers wait.I expect Telkom La Lucia to have this sorted out ASAP or else cancel this contract for false advertising.