1 reviews | Active since Mar 2016
False advertising of unlimited data
I received my contract on 25 Feb 2016 and requested a port in to be done, I waited 3 days and no port in was done. I requested a further 3 times for a port in to be done waiting 3 days each time and having to go into the store each time and standing in the queue. To date no port in has been done after many attempts, they diverted my old number without even mentioning that I then have to pay when someone calls me! I took out the contract because of a special Telkom had - unlimited data until end on June 2016. My data is however now finished and no one can assist me with this! I went into the store they told me to just change one setting, I changed it and nothing happened. I called the call center they said they don't know about anything I have to go into the store! I went into the store again and they lodged a complaint with the technical department which was suppose to take 3 days after a week I went back they only checked the status and said I should contact the call center! I have been without the use of my phone for a week now and no one is able to help me. Telkom breached contract by not giving me what I signed up for, if I knew this I would have stayed with MTN!
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM212618
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM212618
Regards
Luleka
Telkom Social Media Team
