False Advertising of products

I took a cab to stand 45 minutes in a que at Telkom clear water mall only to find out from the assistant that they do not have any handsets in store for the R1099 unlimited deal. I asked the assistant when are they expecting to get handsets and she responds \I don't know"after which she follows with \"" no Telkom stores have handsets from Samsung\"". I then ask for the sim in the meantime and yet again another stumbling block\"" we can not release a sim card without releasing the phone\"" . So why the ****** hell are you advertising this deal when I as an existing Telkom client can get absolute nothing from you. Would you kindly respond with a favourable solution asap."""