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Dorette E

1 reviews | Active since Apr 2014

03 Feb 2018, 07:16

False advertising of deals in their booklet that they do not keep stock of.

I was so excited to upgrade to the Ipad Pro 12.9 inch they are advertising in their booklet as an available online deal. After going through the website I could not find it and decided to phone customer service to assist. They directed me to phone 10213 and to ask the sales department to assist. The sales department says they do not keep any ipads only the stores have stock of the ipads. So I climbed in my car and went to the store. At the store they said they cannot help me as the deal is only available online. After a few hours I decided to settle for the smaller 10.5 inch and got back in my car and back to the store. To my utter amazement I was told at the store that they no longer keep the ipads and the iphones that I will need to go to the istore self. Are you kidding! You have a booklet full of deals that you cannot offer because you do not keep the stock. Why do you include it in the booklet?

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