JR
Jamaine R

1 reviews | Active since Apr 2013

22 Oct 2015, 17:41

False advertising of All Networks Data Service

I am on contract with Telkom Mobile and got my phone as part of my contract. I was told that because Telkom uses MTN network in certain areas I need to enable my data roaming service which they did for me in the store. I was then advised by one of the sales agents that I need to buy All Networks data when purchasing data to enable me to still have Internet access when the network switch to MTN. This I have been doing for as long as I have the phone and I have been our being all network data for as long as I remember. The big thing is that when I am on MTN I have no data connection even tho I can make phone calls which I am not interested in. To top it all I called the call center and a call centre agent named Moses struggled to help me and then when he couldn't't get anything right he told me that they would call me back, and that was 3 weeks ago. So I have been paying for all networks data but when I'm in a MTN area which is everywhere I have no data communication capability. I use my phone for personal &amp

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Replies (1)
Telkom
Telkom's reply22 Oct 2015, 17:50
Official
Hello jruiters1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160069.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media