FALSE ADVERTISING, LIES AND NO CUSTOMER CENTRIC ATMOPHERE, BAD MANAGEMENT

I'm totally disgusted, embarrassed and humiliated to the level that i refuse to walk into their store again UNTIL my query is solved by competent manager or consultant. Until then i will NOT recommend anyone to buy hauwei phone especially in doing deals at any Telkom store. Firstly Hauwei **** in their adds which is false and misleading to the customer which bounds to FALSE ADVERTISING. This is a **** in advertising. This is what it states online: Huawei Watch GT Gift with purchase of Huawei MATE20 PRO Purchase between 24/10/2018 - 14/11/2018

Now here comes the kicker of passing the buck. I was handed this promotion pamphlet by an Asian guy who is promoting the handset, who they call DANIEL. I left my details with the consultant named Jady (Tygervalley Branch) who convinced me with her manager that i should wait for the Mate 20 pro as i will also receive a free Huawei Watch GT Gift. I agreed to wait as i was planning to take two P20 Pro's.

In summary Tygervalley sold my MATE 20 PRO that came with the watch which ****ed me off. So went to Canal Walk. The consultant named Jason called Tygervalley and spoke to Jady who confirmed that i gave my name for the purchase of the handset and for the promotion of the free watch. Apparently her manager only told her on the 31st of the promotion. Strangely enough Daniel was there and he remembered me from Tygervalley Mall. All he stated is there is nothing we can do and after a few minutes walked away. So what else should i confirm to Telkom and Hauwei... THAT I , THE CLIENT WAS NOT AT FAULT? Are these staff even trained and Customer Care and Service delivery.

Currently both stores know the following: 1. I submitted my request for the phone in time for the free watch promotion confirmed by Jady (Telkom consultant) - don't try to give the client a dam speaker, which you offered as a replacement. Indirectly admitting you were at fault and trying to fuse the problem. Instead the Huawei guy Daniel should have persuaded me to purchase the phone and ask me to wait about a week or two for the watch which i would've gladly done. But he did not even do that. 2. Apparently the manager at Tygervalley Branch told the consultants only on 31st of the promotion- Once again that's not my problem as the client. 3. Daniel of Hauwei Promotional Team is useless and he lacks the mere understanding and comprehension of service standards and False and Misleading advertising. He SHAMEFULLY just wanted to get himself out of the situation and leave. He did a horrible job in representing his brand. That was not fair to the consultant of Telkom and that frustrated and angered me even more ESPECIALLY when he represents HUAWEI. 4. Again the add clearly states online which i showed them. It states the following: Huawei Watch GT Gift with purchase of Huawei MATE20 PRO Purchase between 24/10/2018 - 14/11/2018 With all that said i am hopeful to get a responds from Hauwei and especially Telkom A.S.A.P as they are the major party involved for selling my Huawei Watch GT.

There is an incident of a Samsung Galaxy Not 9 exploding now there is an incident of false, misleading advertising from Telkom and Hauwei. What a disgrace. Waiting on your reply Huawei and Telkom. Hopefully not with excuses but solutions.

Your once upon a time client

Vernon