rB
rinodh B

1 reviews | Active since May 2012

02 Apr 2015, 14:58

False Advertising Exorbitant Migration Fee

Took contract out on 20/01/2015. Samsung S5 @ R399, however the S5 i received was a downgraded S5, no LTE, no 2.5Ghz Krait CPU, even though their website says that the phone has Download Booster which is only available on the LTE S5. Telkom did not state that this was a downgraded S5, and sold me a phone on the pretext that it is the flagship.<br> <br> Cancelled the contract on 25/01/2015 - 5 days, store consultant said there would be no fees as i didn't use the contract. <br> <br> 28/02/2015 was billed for R750. <br> <br> 17/03/2015 got converted to prepaid. <br> <br> 01/04/2015 billed for R399. <br> <br> 02/04/2015 invoiced for R6652 to go off by 30/04/2015. <br> <br> False advertising on Telkom's end, 2 months to cancel a contract, and basically bullying the customer to pay 70% of the 24 month sum. Ridiculous and unfair.<br> <br> Reference Numbers:<br> <br> SM85634<br> <br> 1***<br> <br> 1***<br> <br> 1***

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Replies (1)
Telkom
Telkom's reply02 Apr 2015, 19:14
Official
Hello rinzo,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101038.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team