SM
Simphiwe M

1 reviews | Active since Jan 2018

04 Jun 2020, 10:40

False Advertising

I have exchanged airtime for All-net data bundles of 2GB + 2GB of R140. When I used internet around 00:00 expecting to be charged on my night surfer, to find out I was charged from anytime data.. I called more than 5 times and I was advised that the team leader will call me back, the team leaders name is Aphiwe/Aviwe till today no call back or any feed. The lady I spoke with advised that they will refund me as there was no communication confirming that night surfer only worked on telkom net only. The consultant i spoke with was Lisa, Parisimo, Aviwe and 2 guys that i cant recall.. All they did was empty promises and all i want is refund of the data was deducted incorrectly. The last call i made was on the 24th of April and till today am still waiting for the managers call. Called again on the 3rd of June regarding same query. Telkom is robbing people because you cant buy all net data bundle with Night surfer but not advise that the night surfer only work with telkom network only, why add it on the package knowing is not All-net?

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