FALSE ADVERTISING/ DISAPPOINTED CUSTOMER / POOR SERVICE

I have recently upgraded my Telkom Mobile contract with the Samsung A31 Device, which indicated that i would receive the Samsung ear buds, I proceeded with the upgrade and was told my ear buds would be delivered in 5 working days.

Its now been two weeks still trying to get ahold of a Telkom customer representative is like a nightmare as their automated messenger keeps cutting the call.i have contacted the samsung store and was told that it was a promo with the 4000 units, which has expired on the 26th August 2020.

If this was the case, why cant the consultants explain in detail before just trying to make a sale, as a service provider - surely you should be on top of your game with providing excellent service to consumers instead of ****************.

I am absolutely disappointed with the service that i have received from Telkom and to top this whole problem, the device now indicates "EMERGENCY CALLS ONLY"