1 reviews | Active since Mar 2009
False advertising/change of contract policies - LTE uncapped
<p>So apparently Telkom took it upon themselves to change the FUP for your LTE uncapped products. This change was apparently implemented in Sept. I received a email of this change only yesterday. When enquiring about this product a year ago, i was told that the only way I could get throttled was if I used network intensive internet protocols like peer-to-peer/torrenting. I was told the cap for this would be 50gb. We don't torrent at all at my house. I was impressed with the fact that this uncapped package was indeed uncapped then. Lo and behold less than a year later and you change your policies to now also throttle us at a cap of 300gb. Now i don't mind the cap so much, what irritates me is the fact that this was not what i signed up for. You guys make your futurehood products seem worldclass when its actually just as bad as your normal adsl. What is worse is that you can't track your usage like you can with adsl, no according to your agents, i have to call in to your oh-so-ever-*********** call centre to find out what my monthly usage is. Meaning i have to waste my airtime to sit and hold for ayear on the line JUST so i can hear what my usage is. How can you people implement a change to your policies without having the neccesary infrastructure in place? Apparrently the backoffice decides when and if to throttle... meaning i have nothing to protect me where i can check on my side, since you guys are so shady already. so if a guy in there decides he's going to throttle me, he can do it, there's nothing i can do? Also how can you advertise a product of which you change the terms AFTER a customer has signed the contract? Funny thing is i haven't had any issues with you guys regarding this product until now and as such I have recommended it to anyone who would listen. Even though Telkom is know as moneygreed ************. But in this case i might just as well not renew my contract with you people and take my business and my recommendations elsewhere. it is in completely bad faith that you people think you can **** people into buying your products with their hardearned money and then halfway through you dishonor the agreement by changing whatever terms you feel like. and then you don't even bother to give your client some footing i.e the usage tracking. I am super dissapointed in this bad business. I was just starting to think that maybe you guys aren't as bad, but seriously you're even worse</p>
Thank you for your post.
As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Thank you for your post.
As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
