False advertising and waste of time

Hi, i got a call an agent from Telkom Mobile agent about 3 weeks ago selling the Hawei contract package for R199 subscription for 24 months, i contacted the Telkom Customer care no: 081180 and I gave the gentlemen all my details (delivery address, email address, names, banking details, etc) he told me that i needed to pay a once off admin fee of R100, which i agreed to do, then he promised to send me an email with a reference number to confirm this request. I have not received anything, I then called the contact center on 081180 and spoke to 5 different Call center advisers and none of them could help, i was given a couple of numbers to call and none of them had my information on their systems*** ;***; MOBILE TALK ***) i have been sent back and forth. I finally requested to be put to ma manager and was given Lungelwa Zikhali who is a team leader whom i had to relate my story for the 6th time and he took my details and promised to give ma a call within 10min and WELL... i am still waiting. I am frustrated because i lost a phone t his past week and now i am moved around like an idiot. CAN I HAVE THE PHONE that i was promised?