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KD
Kershni D

1 reviews | Active since Mar 2009

18 Oct 2017, 17:10

False Advertising and Unprofessional Staff

Last night Telkom sent out an email advertising the S8+ with the VR headgear, the instruction was to apply online, easy apparently. After the application was done, I received the usual sms, got a call today and the call centre agent informs me there's no stock and he can only offer me the S8, how ridiculous! so I questioned him on how it was advertised last night and already today there is no stock, he said that he will transfer me to the manager, put me on hold and forgot about me. I then started chatting on the Telkom chat, and was responded to by Roxanne Diepgaard, another unprofessional individual, her response was it is not false advertising and I must go in store to apply. The ad is entitled "Get one of our exclusive ONLINE deals this month", why go in store??? and why go in store when you don't have stock. The ad clearly states "You can sign up for one of these deals online in a matter of minutes and in the comfort of your home!". Really ridiculous advertising. I am going to refer this email together with my responses to the advertising commission. Telkom clearly has other motives. Very annoyed!

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Replies (1)
KD
Kershni D's update13 Dec 2017, 09:52
Reviewer Update
After referring this matter to the Advertising Standards Authority, I received the device on the 30th November 2017 however the device colour ordered was Gold, I received Black. This device has been extremely troublesome since day 1, it has to operate on battery saver mode or be continuously charged. The volumes cannot function on the high level as the speaker is cutting off. The controller was repackaged and sent to me. I notified Telkom about this on numerous occasions through numerous channels but nothing has been done to rectify the matter since my complaint on the 04th December 2017. I thereafter receive a bill charging me for the entire month of November despite only receiving the device at 17:15pm on the 30th November. I called them yesterday and spoke with Zethu who informed me that they do not work on pro rata basis so even if I received the device at 23:59, I would still be charged for the whole of November which I thought was a ridiculous statement. Telkom is the worst mobile service provider to deal with and they never respond to complaints.