JP
Johann P
1 reviews | Active since Mar 2014
04 Dec 2015, 15:14
False Advertising and Unhelpfull Staff
Myself and my wife just got contracts renewed by Selldirect (another complaint there) with Telkom. Part of the deal was UNLIMITED internet, so I used roughly about 10GB of data, only to find out they throttle the data so much so that now even though I am on an unlimited package, my internet is so slow I can't even use Whatsapp.<br> <br> I chatted to Vuyiswa through their Website, she suggested I buy more data to reset my speed... even though I have \UNLIMITED"data"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
04 Dec 2015, 17:30Hello obelix112za,
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174873
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174873
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Telkom's reply04 Dec 2015, 17:30
Official
Hello obelix112za,
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174873
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174873
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***