False advertising and terrible service

<p>I have signed up for a 24 month contract with Telkom with the following deal.</p> <p> </p> <p>R699 per month for 100Gb softcap, 10mbps line and line rental included</p> <p> </p> <p>I received my 1st invoice and noticed that I am only getting 50Gb softcap.</p> <p> </p> <p>I phoned the billing department to enquire about it.</p> <p>The lady told me that I get 50gb and then 50gb on night owl. I explained to her that's not what the website is saying and the</p> <p>sales team also told me 100gb. She told me that that they have no such package, and referred me back to the sales.</p> <p>The sales guy told me that they are running a promotion where I get 50gb and 50gb extra. When I enquired how long this</p> <p>promotion is I got told that they are not sure. Not once when signing up was I told that this is a promotion.</p> <p> </p> <p>Bad service.</p> <p> </p> <p>From day 1 the line was installed I noticed the download speed was very low, 0,5 mbps when downloading from Microsoft or steam. I logged a fault and got a sms that the</p> <p>problem is fixed, line speed was not much better. Logged numerous other calls and spoken various consultants trying to recreate the port</p> <p>The highest speed I got to date was 0,8 mbps. When speaking to them that get met with disregard and impatiens and being told that I lie when</p> <p>claiming that I only get 0,6 mbps. I am then asked the questions how far from the exchange I am and how the copper quality of the cable is.</p> <p> </p> <p>When using the same computer on Vodacom I get 1,8 mbps. My wife is further away from the exhange but is with Mweb and she gets 5 to 6 mbps when down from Microsoft or steam, which is acceptable for a 10mbps line</p> <p> </p> <p>The matter was escalated and an engineer called me to inform that he sees inconsistencies on the line and would attend to it. I followed up with them and was told that escalation log was closed.</p> <p>Line speed on Sunday morning (09-Oct-16) trying to download from Microsoft was 0,025 Mbps</p> <p> </p>