TS
Tumelo S

1 reviews | Active since Sept 2016

15 Sept 2016, 06:48

false advertising and poor servives

<p>I'm very disappointed at the level of bad service experienced at Telkom SA's branch in witbank highveld mall.</p> <p>Fistly, false adverti*****t - its been almost 3 weeks now that they do not have stock on advertised lines on their brochure and quite frankly they never had the stock to begin with.</p> <p>Secondly, Poor service - the landline ( ********** ) in that branch is never answered no matter what time of the day one calls in.</p> <p>Lastly, Poor communication - the staff there do not even try to give you feedback, instead you as a customer have to do follow up yourself. who is the customer here? me or them? and whenever you do follow up, you get the same answer every week, the stock will be available tuesday or thursday. As I write this it's thurday and I'm going to do another follow up and I bet I'm going to get the same answer, the stock will be available tuesday. Can't they at least try to get the stock from other branches instead of waiting for the same delivery for the whole month.</p>

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Replies (1)
Telkom
Telkom's reply19 Sept 2016, 15:09
Official

Hi Tumelo,

We apologize for the inconvenience caused.

We have sent you an email for further assistance also please apply here https://secure.telkom.co.za/today/shop/personal/devices/ online as our Sales Team have stock.

May you have a great day.

Kind regards

William

Telkom Social Media Team