JA
Junaid A
1 reviews | Active since Jul 2015
24 Jul 2015, 09:12
FALSE ADVERTISING and POOR SERVICE
Samsung Galaxy S6 Edge 32GB + Samsung Gear VR on SmartPlan 100 Offer Code: TMC***.<br> <br> Tried getting my upgrade via the website, callback, direct store, telkom mobile store, twitter and still no service. Product was not available.<br> <br> Eventually upgraded to just the phone which took two weeks of me constantly having to call and check up on the status of the upgrade. Could not get the colour I wanted (white). Poor service across the board from call centre to twitter to service agents in store.
Helpful (0)
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Replies (1)Telkom's replyOfficial
27 Jul 2015, 12:39Hello junzayzen,
Kindly note we have escalated your query with our Sales Team.
Reference number SM128703.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Kindly note we have escalated your query with our Sales Team.
Reference number SM128703.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply27 Jul 2015, 12:39
Official
Hello junzayzen,
Kindly note we have escalated your query with our Sales Team.
Reference number SM128703.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Kindly note we have escalated your query with our Sales Team.
Reference number SM128703.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
