FALSE ADVERTISING and POOR SERVICE

<p>I upgraded my modem in Decemeber to the 10GB promo(5GB day & 5GB night), since upgrading I found it very strange that my day time data could just "dissapear" in 2-3 days but did nothing about it, thought it was probably my mistake. I switched my modem off in June and left it off until the 02 July, went online for about 30 min and switched it off again, come Monday.............YOU ARE OUT OF DATA, how is that even possible, 5GB data in 30 min, that is freaking impossible and all i did was go onto a sports site????I logged a complaint to have this investigated on 05 July(refernce no: ********** 6) and was told that I will be called in 24 hours.....im still waiting. Called back on 12th July to be told my case was closed as there is nothing suspicous, I requested for my call to be reopened as this is utter *******, call opened again, still waiting on a call. Called again today(ref no: ********** 5) to be given the same excuse. I WANT MY DATA OR MY MONEY BACK, this is **************** and has been happening for months. TELKOM, PLEASE SORT OUT YOUR MESS, or Im taking you to the Ombusdsman, I would love to hear you explain how I used up 5 GB of data in 30 min as my call log clearly shows the time of logging on and off from the modem. Also, if you say you going to call a cutomer back THEN DO SO, its not the customers duty to run around for feedback. I am highly upset to say the lease, I want this mess sorted out ASAP, I dont have time to waste my money on **** that I dont recieve .</p>