JR
Janine R

1 reviews | Active since Dec 2014

08 Jun 2015, 17:02

? false advertising and not deliver

On the 10th May2015 I app**** for 3G WI-Fi modem with 2.5GB +7.5 GB @ night. X3 (internet & data bundle) at Telkom Mobile at the Canal Walk branch. I was told that they don't have stock and they should have by next week Thursday. I never received a call. I have been to the shop 3 times. And a non-sultan ridiculous reply, \that they never received stock and don't know when...<br> <br> What infuriates me is now more than a month and I just don't get any joy. Are they hoping that I cancel this deal... as it should too good to be true in the 1st place? <br> <br> I keep on getting an answering service

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Replies (1)
Telkom
Telkom's reply08 Jun 2015, 19:18
Official
Hello JanineDestineR,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM116618.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team