1 reviews | Active since Jan 2016
False advertising and no feedback or service
<p>I have now waited almost 2 weeks to complete my new order for a Apple Mac laptop. After numerous trips to Eastgate as they can't be contacted directly via phone nor do they contact me with follow ups or just letting me know own what's going on, I was advised that no branch have stock... so as per the national consumer act you cannot advertise anything if you do not have it available for selling. They falsely advertise in order of get you in the store and hope you will take something else.... creating false hope. Still no luck and still no stock and still no phone call from Telkom to me... I have to keep contacting the diverted number that gets answered in Centurion who tells me they will get back to me and never do. You are pathetic Telkom. Consumer act will have fun with you</p>
We have tried contacting you telephonically with no luck.
Kindly note that we have sent you an email.
You reference number is AI***.
Regards,
Busi
Telkom Social Media Team
We have tried contacting you telephonically with no luck.
Kindly note that we have sent you an email.
You reference number is AI***.
Regards,
Busi
Telkom Social Media Team
Was in a meeting. Let's see what the feedback is and how long that will take.....
Was in a meeting. Let's see what the feedback is and how long that will take.....
It's nearly a month and instead of assisting me my order have been cancelled and clearly because of all my complaints lodged. Sibongile and her manager is being the best professionals at East Gate branch and finally got the laptop device for me but now a simple 5 minute collection have turned into an hour waiting scenario as head office cancelled my order completely..... why??????????????? No one said you must cancel it. These 2 ladies are trying to assist me as best they can and their backup support is not even bothering to answer their phones to assist them.
It's nearly a month and instead of assisting me my order have been cancelled and clearly because of all my complaints lodged. Sibongile and her manager is being the best professionals at East Gate branch and finally got the laptop device for me but now a simple 5 minute collection have turned into an hour waiting scenario as head office cancelled my order completely..... why??????????????? No one said you must cancel it. These 2 ladies are trying to assist me as best they can and their backup support is not even bothering to answer their phones to assist them.