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Ferdinand B

1 reviews | Active since Sept 2012

12 May 2016, 06:28

False Advertising and No delivery

<p>Telkom goes out and market these 'amazing' deals and don't delay, blah bah blah. I have been approved on 3 February 2016 for a service (with existing infrastructure so no excuses there). Then it was MY responsibility to follow up with them... After weeks of struggling, a Telkom Consultant then contacted me and said delivery will happen in 5 working days... Now, it is months after the '5-day delivery' and still no service. I took it up with the 'Complaints Department' of Telkom and all I get every time is... "We will escalate the matter..." <br /><br />Unprofessional! Unreliable! Telkom has dropped the ball in these aspects and has proven over and over again that they are not customer focused!</p>

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Replies (1)
Telkom
Telkom's reply13 May 2016, 15:24
Official
Hi DoggieHoliX, Thank you for making contact with us again. This response serves as confirmation that your query has been received. We have escalated your query to the relevant department and we will provide feedback soon. We do apologize for any inconvenience we have cause to you. Your reference number is:SM224987 Regards Luleka Telkom Social Media Team