RK
Rihan K

1 reviews | Active since Jan 2013

13 Aug 2015, 10:58

False advertising and Incompetence

Please read my full complaint as posted to your facebook page:<br> [URL Removed]<br> <br> Surely this is a mistake on your side, and surely it can't be difficult to rectify. How long do I have to wait now?<br> <br> I demand the following: <br> 1) I want my Telkom landline and ADSL installed and working IMMEDIATELY!<br> 2) I want an immediate reply as to why I am a forced into a 24 month contract. This needs to be changed to a month-to-month basis<br> 3) I want my 20GB night-surfing data I was promised to get as well as an additional 80 GB (4 x 20GB) reimbur*****t for the data I paid for but didn't get<br> 4) I want my USB internet-****le with an activated sim card and 600MB data (3x 200MB), I was suppose to get<br> <br> Telkom, you deliberately made false advertising, didn't stick to your end of the deal and I will be taking this matter further If you don't fix this situation immediately.<br> <br> Please contact me on my cellphone, seeing as you cancelled my landline.

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Replies (1)
Telkom
Telkom's reply13 Aug 2015, 12:46
Official
Hello kleyntjies,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM134182.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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