False advertising and disgusting service!!!

I took out a contract for data and a router online with Telkom. I got my delivery on the 8th of April and to my surprise there was no sim card. I then called them on the 10th and was told that the sim card is already activated and I was to buy a sim card and send the details and they will do a sim swap. I coud not get simcard because it's not being sold by retailers as it is not an essential item. I then sent an email to the consulant that was assisting me informing her that I can not get the simcard and she did not respond as promised. Reference number ***.

I called again to follow up and was told that the reference number I recived is non-existant and that my enquiry would be escalated to complains and someone will be in contact with me. Since then I haven't received a call or any feedback regarding this matter.

I AM APPALLED to say the least, it is almost the collection date and I am EXPECTED to pay for a service that im not even benefiting from.

I BETTER NOT GET A DEBIT FOR THIS INCONVENIENCE.