False advertising and Creating Barriers for Customers to escalate complaints

<p>Complaint 1</p> <p>Signed a contract in December 2016 confirming that the debit order maximum amount is R199.00 pm x 24 months for the P9 Lite FreeMe. contract.</p> <p>The debit order is overstated on a monthly basis since inception of the contract and is in contravention of the signed contract.</p> <p>Tried to rectify the matter for months now only to be told that I must visit my nearest Telkom branch.</p> <p>I refuse to take a number and stand in a queue for hours to resolve an error that was made by Telkom when capturing the contract details on the system.</p> <p>I was given an email address for compliments and complaints to escalate the matter, however the email address is not in operation. Refer delivery receipt below:-</p> <p>Delivery has failed to these recipients or groups:</p> <p>Compliments & Complaints box Pinetown ********** /> The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]</p> <p>Then googled the contact telephone numbers of the CEO/ Finance Director. The numbers just ring or it is diverted to the callcentre.</p> <p> </p> <p>Complaint 2- Installation of fibre</p> <p>The overpayment for this transaction was reversed and the debit order amount corrected. However during installation the technician fell in the ceiling and the downlighters in that section stopped working. Details were given to the agent who phoned to rate the service. To date I have not received an action plan to resolve this matter.</p> <p>The connection of the 10Mbps fibre line is exceptionally slow and multiple devices cannot connect at the same time.</p> <p> </p> <p> </p> <p>.</p>